But you DID demo it that way. Credit: Computerworld / IDG This pilot fish takes a job teaching at a local college, and his office is right next to the IT department. “I helped out between classes when the IT guys were swamped,” says fish. “One day while the IT staff was out to lunch, I heard the phone ring and no one was manning the help desk, so I fielded the call.” The caller is the office manager, and she’s complaining that her printer won’t print. Fish doesn’t have a class for a couple of hours, so he decides to see what he can do and heads to her office. Turns out the fix is simple: The printer is out of paper. Fish explains this to the office manager, who asks fish where she should get paper from. Fish shrugs — that’s not his department. OK, says office manager, but how do I load paper into the printer? Fish goes to a different printer and grabs the top sheet of paper, then shows the office manager how to open her printer’s paper drawer and put the paper in. He closes the drawer. The sheet prints. The office manager is happy, and tells fish she’ll have one of her staff get more paper later. Fish grabs lunch, teaches his class and returns to his office — where the IT manager is waiting for him. The office manager is furious, IT manager says. Her complaint now: The printing process is so slow that it’s useless to her, and she wants fish to return and fix the problem pronto. “When I returned to her desk, I asked her to show me the problem,” fish says. “She sent a multipage document to the printer. She then went to the printer and opened the paper drawer and inserted one sheet. When that sheet printed, she inserted the next sheet. She said she never had to do this before and the process was unacceptable! “I put a stack of paper in the drawer and left with the printer running.” Related content news analysis AI chip battleground shifts as software takes center stage Chipmakers race to acquire advanced software capabilities to win the AI chip war. By Prasanth Aby Thomas Jul 15, 2024 7 mins CPUs and Processors Technology Industry Computers and Peripherals opinion Copilot+ AI PCs are finally here. You don’t want one — yet The promise of these new devices is that they’d herald the arrival of AI tools to the Windows masses. That’s not really the case right now. By Preston Gralla Jul 09, 2024 6 mins Windows PCs Microsoft Generative AI how-to Download our business projectors enterprise buyer’s guide Whether it’s a sales meeting in the executive conference room, a training session for new employees, or an annual meeting for franchisees in an auditorium, nothing gets the point across like a powerful projector. Here’s how to choose the By Brian Nadel Jul 03, 2024 1 min Projectors Enterprise Buyer’s Guides Computers and Peripherals how-to Download our business PC enterprise buyer’s guide When it’s time to replace your users’ aging PCs — or maybe to rationalize your PC fleet after a series of acquisitions — the decision on what PCs to buy doesn’t start with the machines themselves. Here’s how to cho By Galen Gruman Jun 21, 2024 1 min Chromebooks Mac Windows PCs Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe